1 .General provisions
1.1
These general conditions of sale (as follows, "General Conditions") are applicable to all sales of "Manentishoes" products (as follows, "Products" or "Product") concluded through the website www.manentishoes.it / com (as follows, "Site").
1.2
The use of selling services described in these General Conditions is reserved exclusively for consumers (as follows, "Customers" or "Customer"), defined as natural people acting for purposes which are outside his trade, craft, business or profession, over 18 (or, if minor, authorized by their legal representative)
1.3
The languages offered to conclude the contract through the webSite are Italian and English.
1.4
The customer must carefully read the Terms and Conditions available on the Site, in order to allow the knowledge by the Customers in accordance with Article 12, paragraph 3, of Legislative Decree 9 April 2003 n. 70 ( "Implementation of Directive 2000/31 / CE referred to certain legal aspects of information society services in the internal market, with particular reference to e-commerce" - as follows, "E-commerce Decree"). When The customer concludes The purchase, it automatically accepts all conditions included in this contract.
1.5
The contracts concluded with Manentishoes (as defined belows) through the Site are governed by Italian law and in particular by Legislative Decree 6 September 2005, n. 206 (ad follows, "the Consumer Code"), the Decree E-commerce and sector European regulations and international sections governing the matter, to which Italy is a party.
2.Identification of the seller
2.1
The seller is Manentishoes Manenti Emanuele, with registered office in via madreperla 16 / c, 24047 Treviglio BG, Italy, VAT IT 03724690163, tax code MNNMNL84A21L400L (as follows , "Manentishoes").
3. Information relating to products and their availability
3.1
Information regarding products, with the relevant product codes, are available on the Website. The same Information are provided in accordance with Articles 52 and 53 of the Consumer Code.
3.2
The graphical representation of the Products proposed on the Site may be dissimilar from reality or vary according to the device where you see the site www.manentishoes.it/com
4.Price
4.1.
Product prices are expressed in Euros on the Site and are inclusive of all taxes or taxes applicable in Italy. Delivery costs or any customs duties must be added to the products prices
4.2.
Manentishoes constantly checks that all prices listed on the site are correct, however, it can not guarantee the absence of errors. In case of price error, Manentishoes will give the customer the option of reconfirming the order of the Product with the correct price or to cancel.
4.3
The information contained on the Site does not constitute an offer by Manentishoes
5. How to Buy
5.1
Product prices are indicated in the offer for each product on the Site. All footwear prices are given in Euros. the prices may vary.
5.2
Before sending an order proposal, Clients should ensure that they have read and understand the instructions provided during the purchase process and the General Conditions, because they will be binding once the contract is concluded. For the products purchase, the customer must enter the product into the "shopping cart" and after having reviewed and accepted the terms and conditions, with particular reference to the contribution to the cost of delivery and the conditions on the right of withdrawal and after viewed the Privacy Policy, you will have to select the desired payment method
5.3
With the payment, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept the Terms and Conditions.
5.4
Without prejudice to the use of data described in the Privacy Policy, and subject to the express consent of the customer, the module with the order proposal and the Client's data related to the proposed order will be maintained by Manentishoes for the time period required by current regulations.
6.Payment methods
6.1
The Customer may pay The Products and the shipping expenses by credit card, paypal or bank transfer.
6.2.
Manentishoes accepts payments with the following credit cards:
Visa
MasterCard
American Express
Postepay
PayPal
6.3.
The transaction will be charged to the Customer's credit card only after:
1.credit card data was verified;
2. it has been received the debit authorization by the company issuing the credit card used by the Customer and both the availability of the product was confirmed by Manentishoes and therefore only after the order is ready to be shipped.
6.4.
No charges will be made at the time of the order proposal, subject to charges that may be required to ascertain the validity of the credit card.
6.5.
Manentishoes also accepts payments made by bank transfer, net, for the beneficiary of any expenses and costs to be made on the following IBAN: IT 37 X 03069 53641 1000 00004585 Any bank fees, charged to the customer by their bank, shall be borne by Customer.
6.6
In the event that, for any reason, payment of the amounts due from the customer is not practicable, the purchase process will be automatically canceled and the purchase automatically deleted.
7. Conclusion of the contract
7.1.
The contract between Manentishoes and the Customer shall be concluded when the customer receives confirmation by Manentishoes that his proposed order is successful, following verification of the availability of the product The fact that the charge of price to the Customer's credit card or, in case of payment by bank transfer, receive confirmation of receipt of the transfer. The order proposal sent to the Client will be binding on Manentishoes only if the entire purchase procedure will be completed regularly and correctly, without any highlighting / communication error
7.2.
Manentishoes reserves to partially fulfill the order in case of unavailability of one or more products ordered by the customer. In this case we will only be charged the funds corresponding to partially escaped.
7.3.
Manentishoes not liable for malfunctions by the operator of the data transmission network.
7.4.
In accordance with Article 53 of the Consumer Code, upon confirmation of the order or execution of the contract Manentishoes will send to the customer, by e-mail, a summary of the General Conditions, the relevant information to products purchased, the details of the price and terms of payment, information of delivery charges, information of the conditions and procedures for exercising the right of withdrawal, including information of the exclusion of the right of withdrawal in case of customized products, the Manentishoes address where to file complaints, information about support services and guarantees which exist. The Customer must immediately verify the content of communication and report immediately to Manentishoes any errors or omissions.
8. Invalidity of the order proposal
8.1.
Notwithstanding the provisions in paragraph 7 above, no order proposal shall be deemed accepted by Manentishoes and no contract is concluded between the Customer and Manentishoes if Manentishoes has reasonable and probable cause to believe that the Client:
(I) intends to purchase products for purposes related to their own or another business or profession, in accordance with the provisions of paragraph 1.2 of these General Terms; or
(Ii) does not operate on the basis of an effective and genuine interest in the purchase of products ordered, or
(Iii) abusively exercises the right of withdrawal recognized by paragraph 13 below.
8.2.
In such cases, the order proposal sent by the Customer shall be free of any force and effect. Manentishoes will send to the customer, by e-mail, a notice of non acceptance of the proposed order by Manentishoes and the failure to conclude the contract, also taking care of the cancellation of any charges and / or expenses charged to the Customer.
9.Transport and delivery
9.1.
The Products purchased on the Site will be delivered to the address specified by the customer during registration. To purchase products through our site you must be 18 years of age.
It is your responsibility to ensure that the information provided in Manentishoes upon the request or order is accurate and complete.
9.2.
If paying by bank transfer, shipments will be made from the time of the transfer receipt by Manentishoes
9.3.
For every order placed on the Site, Manentishoes will invoice of the shipped Products, sending it via e-mail to the order, pursuant to Presidential Decree 445/2000 and Legislative Decree no. 52/2004. For a printed invoice, we will cosider authentic information provided by the Customer. No change in the bill will be possible after its issuance.
9.4.
The delivery costs are charged to the Customer and are clearly indicated in the order form.
9.5.
Manentishoes will deliver the goods to the address specified by the customer. Manentishoes Makes deliveries only at homes, offices or affiliates in the indicated points. Deliveries are made on weekdays.
Note: the delivery periods are indicative and do not represent binding deadlines. The mere increase in the time of delivery does not entitle the customer to any compensation.
Note: Create a one-off and custom it requires more processing time. Each shoe will be made only after the completion of the order confirmation.
The complete delivery of an order can indeed take about 4/12 weeks of waiting. Manentishoes reserves the right, as far as reasonably possible, to make partial deliveries, so that the customer receives the ordered goods as soon as possible. There are no additional costs for partial deliveries. However, in the event that the Customer requests to Manentishoes a delayed delivery, Manentishoes may charge the customer an extra charge for delivery. Each single delivery shall constitute a separate sales contract. In case of delay in delivery by Manentishoes, or in case of non-delivery of a part, the customer may not, however, cancel the delivery of the other parts.
In the unlikely event that Manentishoes discovers, after the closing of the sales contract, which is no longer possible to deliver the products ordered, you will be entitled to cancel the agreement. Obviously Manentishoes will inform the customer promptly and refund the payment made.
italiano
9.6.
In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with Article 54 of the Consumer Code of the Products will be delivered within a maximum of ninety (90) days from the day following the date of conclusion of the contract in accordance with paragraph 7.1 above, except that you do not communicate Manentishoes - within the same term or by the last date agreed for delivery, including by e-mail - the inability to deliver the ordered goods due to sudden and temporary unavailability the Products. In the event of such notification, Manentishoes will refund any amounts already paid by the customer for payment of the supply.
9.7.
In the event that, in the face of communication Manentishoes of a delay in the delivery date, the Customer decide to cancel the order, any amount already paid by the Customer will be refunded as soon as possible, but no later than 30 (thirty) days from the date of receipt by the cancellation of the order Manentishoes communication except for customized products, in accordance with the provisions in paragraph 12 below.
9.8.
For the delivery of products we require the presence of the customer or his representative at the address indicated in the order. Upon delivery of the Products by the Courier, the Customer is required to check:
(I) that the number of boxes is the same as indicated in the transport document or receipt or invoice;
(Ii) that the packaging is intact, not damaged or wet or otherwise altered, including the sealing materials. Any damage to the packaging and / or product or the mismatch in the number of items or information must be immediately
notified in writing on the proof of delivery of the Courier. Once signed the Courier's document without the customer has opposed any dispute, the customer can not make any objection about the appearance of the package delivered.
10. Confirmation shipping and delivery
10.1.
Manentishoes will send the customer an e-mail confirmation once the products shipped, as well as a subsequent communication confirming the delivery made.
cancellation orders
11 Right of withdrawal and cancellation orders
11.1a Custom Footwear
Manentishoes want to ensure complete customer satisfaction. The customer with the conclusion of the contract agree that the purchased product is a customized product.
In accordance with article 55, paragraph 2, letter c) of the Consumer Code, the right of withdrawal (provided for by Legislative Decree no. 206/2005), cancellation or return, which would otherwise be available, is excluded in case of orders for customized products, for example through the choice of the color print or embroidery on the product. Customer acknowledges that the image shown on the Site may be dissimilar from reality: images and photographs of footwear in fact may not reflect the actual appearance of the final product.
In any case, you can make the right of withdrawal or return only in case the product presents manufacturing defects evident as long as they are returned by the Customer not worn, not used and not damaged and accompanied by the relevant original invoice, and the Manentishoes institutional packaging. This right may be exercised within 14 days from the date of receipt of the product purchased.
Being an artisan product will not be considered non-smooth gradations of color defects, imperfections or small marks on the leather shoes due to craftsmanship.
the cancellation of the order by the customer is not allowed once Manentishoes has informed the customer confirmation of acceptance.
11.1b non-personalized items
Manentishoes guarantees the right of withdrawal for all non-personalized items sold within the www.manentishoes.it/com website According to the Legislative Decree no. 21/2014, the right of withdrawal may be exercised within 14 days from receipt of goods. Manentishoes will reimburse the customer for the full amount paid, excluding shipping costs, within 14 days from the date of withdrawal of the product. The product must be returned in good preservation state, with original tags and careful packaging in order to preserve the original packaging.
11.2.
To exercise the right of withdrawal, the customer must send an e-mail to info@manentishoes.it with the subject: withdrawal / made containing:
(I) the intention to exercise the right of withdrawal or refund;
(Ii) an indication of the products for which the customer wishes to exercise the right of withdrawal;
(Iii) the progressive order number given by Manentishoes upon confirmation of purchase;
(Iv) IBAN in case the payment was made by bank transfer;
(V) pictures attesting to manufacturing defect product.
11.3.
In case of exercising the right of withdrawal, Manentishoes reimburse the full price of the Products in connection with the method of payment made by the client, as long as they are returned by the Customer not worn, not used and not damaged and accompanied by the relevant original invoice and with Manentishoes institutional packaging.
11.4.
Manentishoes reserves the right to refuse the return of those Products that do not conform to those requirements, or that do not have manufacturing defects obvious.
11.5.
The costs for the return of the Products shall be borne by the customer, including any taxes and customs duties. Any expenses incurred by the Customer for the return is not refundable.
11.6.
Manentishoes will reimburse the customer no later than 30 days from the date of receipt by Manentishoes communication of order cancellation or withdrawal.
11.7.
It is recommended to ship the Products be returned using a courier, ensuring the full amount of the fine, and making sure to get a tracking number to allow you to trace the shipment. Manentishoes will not be responsible for reimbursement or compensation related to products shipped by the customer but which were never received by Manentishoes due to loss, theft or damage that may have resulted in Manentishoes.
11.8
Should the customer wish to change or cancel the order already sent, must send promptly, and in any case before receiving the email confirmation of the order, an e-mail to info@manentishoes.it
Subject: change / cancel order.
12. Replacement Products
12.1.
Manentishoes aims to provide customers the opportunity to replace Products purchased on the Site. They can be replaced only products which have manufacturing defects obvious.
12.2.
To exercise the right of withdrawal, the customer must send an e-mail to info@manentishoes.it containing:
(I) the intention to exercise the right of substitution;
(Ii) an indication of the products for which the customer wishes to exercise the right of substitution;
(Iii) the progressive order number given by Manentishoes upon confirmation of purchase;
(Iv) pictures attesting to manufacturing defect product.
12.3.
In case of exercising the right of substitution, Manentishoes reimburse the full price of the Products through the issuance of a purchase voucher of the same value can be used for purchases in the Internet www.manentishoes.it/com site, as long as they are returned by the Customer not worn, not used and not damaged and accompanied by the relevant original invoice, and the Manentishoes institutional packaging.
12.4.
Manentishoes reserves the right to refuse the replacement of those products which do not comply with these requirements, or that do not have manufacturing defects obvious.
12.5.
Le costs for the return of the Products shall be borne by the customer, including any taxes and customs duties. Any expenses incurred by the Customer for the return is not refundable
12.6.
Manentishoes will reimburse the customer no later than 30 days from the date of receipt by Manentishoes of replacement communications.
12.7.
It is recommended to ship the Products to be replaced using a courier, ensuring the full amount of the fine, and making sure to get a tracking number to allow you to trace the shipment. Manentishoes will not be responsible for reimbursement or compensation related to products shipped by the customer but which were never received by Manentishoes due to loss, theft or damage that may have resulted in
13.Compliance
13.1.
In case ov a Product sold by Manentishoes were to present a vice production and in any case for any alleged lack of conformity related to products sold by Manentishoes, the customer must send an e-mail to info@manentishoes.it.
The sale of products are subject to the legal safeguards provided by Articles 129, 130 and 132 of the Consumer Code. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement, or, if such remedies to fail, at an appropriate price reduction or termination of the contract. The customer forfeits those rights unless complaint Manentishoes the lack of conformity within 14 days of receipt of the product.
14. Errors or inaccuracies
14.1.
Manentishoes is committed to providing constantly updated information in the sections of the Website relating to the description and / or sale of the Products. However, you can not guarantee the complete absence of errors. Site pages in question may contain typing errors, inaccuracies or omissions, for example relating to the price, availability of the product, and product information, the Product. Manentishoes reserves the right to correct any errors, inaccuracies or omissions even after it has been sent a direct order, and also reserves the right to change or update information at any time without prior notice.
15. Guarantee of authenticity and intellectual property rights
15.1.
Manentishoes guarantees the authenticity of all the Products purchased on the Site. The brand Products "Manentishoes" are made with the best materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY.
15.2.
All trademarks as well as the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and / or packaging, marks, which are the object of registration or not, as well as all the pictures, images and logos protected by copyright, and more generally, all intellectual property rights in the Products are and remain the exclusive property or concession only to companies Manentishoes
16. Governing Law and Jurisdiction
16.1.
These Terms are governed by Italian law and shall be interpreted in accordance with Italian laws, Community and international law if the traits have been ratified by Italy.
16.2.
For disputes arising from the interpretation, validity and / or execution of these General Terms territorial imperative will be that of Bergamo hole.
17. Resolution of the online consumer disputes
17.1.
The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform for alternative dispute resolution which includes an extra-judicial method of resolving any disputes relating to online sales and services. As a result, European consumers can use this platform for the resolution of all disputes arising out of online stipulated contract with the owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).
18. Contacts
18.1.
For assistance on how to purchase online or for more information on Manentishoes products, the customer can contact the Customer Manentishoes to the following e-mail: info@manentishoes.it
The Customer can contact Manentishoes by mail to the following address:
Manentishoes
Via Madreperla 16 / c 24047
Treviglio (BG)